Effective Date: January 2026

Thank you for shopping with MyStorePK. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund and return policy below.

Return Eligibility

You may request a return if:

  • The product is damaged or defective
  • You received the wrong item
  • The product is unused and in its original packaging
  • The return request is made within 7 days of delivery

Items must be returned in their original condition with all tags, boxes, and accessories included.

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to a delivery issue)
  • Clearance or sale items
  • Personal care items
  • Customised or special-order products

Refund Process

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–7 working days
  • Refunds will be issued via bank transfer or the original payment method
  • In case of Cash on Delivery (COD), refunds will be transferred to your provided bank account

Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

If you receive a defective or incorrect item, we offer:

  • Free exchange within 7 days
  • Replacement subject to stock availability

How to Request a Return

To initiate a return or refund request, please contact us:

📧 Info@mystorepk.com
📧 ch@mystorepk.com
📞 Phone: 0304-1772222
📲 WhatsApp: 0307-6139003